Frequently Asked Questions (FAQ)

Profile

How do I register for Golden Crown Casino?

Go to the site, press “Register” and follow the guidelines.

How do I recover my profile password?

Use the “Forgot Password?” link on the login page.

Can I change my personal information after registering?

Yes, in the profile settings, but some details require confirmation.

How do I close my profile?

Contact support to deactivate your profile.

Bonuses

How get i get a Golden Crown Casino free spins?

To get spins users can use WEDNESDAY FREE SPINS it will give 60 spins.

How get i get a Golden Crown deposit bonus?

To get the refill bonus you need to replenish your profile by at least 30 AUD.

Is there a loyalty program or VIP program?

Yes, the platform proposes a loyalty program and a VIP program.

How do I wager my bonus funds?

Meet the wagering requirements as stated in the proposal terms and conditions.

Refill and Withdrawal of Funds

What refill methods are available at Golden Crown Casino?

Bank cards, e-wallets and crypto are supported.

How to withdraw funds from the profile?

Go to the Withdrawal section and pick a withdrawal method.

Are there any withdrawal fees?

The platform does not charge commissions, but there may be fees from payment systems.

How quickly are withdrawal requests processed?

Processing time depends on the method, from a few hours to a few days.

Safety

How safe is it to play at Golden Crown Casino?

The platform uses SSL encryption and is licensed.

How does the platform protect my personal data?

There are multiple layers of data protection.

Is Golden Crown Casino licensed?

Yes, the platform is licensed by a Curacao.

What should I do if I encounter a security issue?

Contact the support team for help.

Loyalty Program

What is Golden Crown Casino's loyalty program?

The loyalty program allows you to collect betting points and redeem them for bonuses.

What levels are there in the loyalty program?

The program consists of several levels with different privileges.

How can I increase my level in the loyalty program?

Increase your level by point accrual through active play.

Can I redeem my loyalty points for real money?

Yes, points can be redeemed for bonus funds.